Return Policy
Return Policy
We hope that you love everything in your order, but if you aren’t totally in love with something, you have 30 days from the date of purchase to return any unwanted items back to us for a full refund. Simply fill out the return slip included in your order and send this back with your return package. If this is lost, you can write down your name, order number and the items that you are returning on a piece of paper and include this inside your return. Please keep in mind that the customer is responsible for any return shipping fees. We always recommend you use a tracked service and keep your proof of return until your return has been processed, just in case!
Due to the current situation, we have now decreased our returns policy back to 30 days online from purchase. Your request will be processed within 7 business days after we receive your return. Your patience is greatly appreciated.
RETURN POLICY
- The customer is responsible for any return shipping costs, and all shipping charges are non-refundable.
- Unfortunately, we are not able to exchange items.
- If you receive a damaged/defective item, please contact Brandy Melville Customer Service within 24 hours of receipt including the pictures of the items.
- Items bought from the online store must be returned to the address in your return invoice, and cannot be returned in-store.
- Items must be returned within 30 days of the purchase date.
- All items must be returned unworn, unwashed, undamaged, and with all original tags attached.
- The following items cannot be returned or exchanged: All jewellery, bodysuits, belts, hats, hair accessories, backpacks, scarves, handbags, keychains, iPhone cases and underwear are non-refundable.
- We are not responsible for any lost or stolen merchandise incurred upon return shipping. Please ensure you use a tracked service and keep a record of your receipt, in case of any issues.
- Refunds will be refunded to the original payment method used to place the order. If that is unavailable please contact us.
RETURN INSTRUCTIONS
Please follow the instructions on the invoice included with your package. List on the form what items you are returning, and mail to this address:
Brandy Melville Returns
Order#
Zoc Stock d.o.o
Miren 137b
5291 Miren, Slovenia (SI)
RETURN PROCESS
Once we have received the return, we will process it within 7 days. Your refund will be credit back to the original method of payment used to place the order. If that is unavailable then please contact us. Refunds may take an additional 5-7 days depending on your bank. We will email you at the email your order was placed with notifying you when we process your refund.
STORES
We do not accept returns for items purchased in our stores. Please refer to the return policy printed on your receipt for any store purchases.
